1. ACCEPTANCE OF THESE TERMS
1.1 Please read these Terms of Use carefully before using Solaire Online. These Terms of Use, together with the Solaire Online Privacy Policy, the applicable Game Rules, and the terms of any promotion offered on Solaire Online (collectively, the "Terms"), constitute a binding agreement between you and Bloomberry Resorts and Hotels, Inc. ("BRHI", "we", "us", or "our"), the owner and operator of Solaire Resort & Casino, with respect to your access to and use of Solaire Online.
1.2 "Solaire Online" means BRHI's online gaming platform accessible at https://www.solaireonline.com (the "Solaire Online Website") and through any mobile application made available by BRHI (the "Solaire Online App"), through which Solaire Rewards members ("Members", "you", or "your") may play the games offered on the platform (the "Games").
1.3 By registering for, logging into, or otherwise using Solaire Online, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use Solaire Online.
1.4 Solaire Online is operated by BRHI under the license issued by, and subject to the regulations of, the Philippine Amusement and Gaming Corporation ("PAGCOR").
2. ELIGIBILITY
2.1 You confirm and affirm that you are twenty-one (21) years old or above.
2.2 Pursuant to the PAGCOR Charter (Presidential Decree No. 1869, as amended by Republic Act No. 9487) and Malacañang Memorandum Circular No. 6, Series of 2016, the following persons are not allowed to enter, stay, and/or play: (a) government officials and employees connected directly with the operation of the Government or any of its agencies; (b) members of the Armed Forces of the Philippines, including the Army, Navy, and Air Force, and members of the Philippine National Police; (c) persons under twenty-one (21) years of age or students of any school, college, or university in the Philippines; (d) persons included in the National Database of Restricted Persons; and (e) Gaming Employment License holders.
2.3 Any winnings, funds, or credits associated with the account of an ineligible player under Clause 2.2 shall be forfeited in accordance with applicable laws and regulations.
2.4 Solaire Online is intended for players located in the Philippines. You may place bets on Solaire Online only while you are physically located within Philippine territory. We may use geolocation and other technical measures to verify your location, and we may block, suspend, or void any access or transaction initiated from outside the Philippines or through any means designed to conceal your true location, including virtual private networks or similar tools.
3. ACCOUNT ACCESS, VERIFICATION, AND SECURITY
3.1 Your access to Solaire Online is granted solely at the discretion of BRHI, subject to existing laws and government regulations.
3.2 We reserve the right to verify your age, identity and other personal information through our Know Your Customer ("KYC") and Customer Due Diligence (CDD) procedures, as required by applicable Anti-Money Laundering, Countering the Financing of Terrorism, and Counter-Proliferation Financing ("AML/CFT/CPF") laws and regulations.
3.3 You log in to Solaire Online using your registered mobile number and personal identification number (PIN) (together, your "Login Credentials"). You are solely responsible for maintaining the confidentiality and security of your Login Credentials, and you shall not disclose them to any third party under any circumstances. All transactions effected on your account through your Login Credentials shall be deemed to have been made by you.
3.4 You must notify us immediately through the Helpdesk (Clause 16) if you suspect any unauthorized access to or use of your Solaire Online account.
3.5 Only one (1) player device may access your Solaire Online account at any given time. We recommend that you use a tablet or a desktop computer.
3.6 Your Solaire Online account is personal to you. You shall not sell, transfer, or lend your account, or allow any other person to access or use it.
4. FUNDING YOUR ACCOUNT
4.1 To be eligible to play any pay-to-play Game on Solaire Online, you must have sufficient funds in your Solaire Online balance (your "Account Balance").
4.2 You may fund your Account Balance by cashing in from your Solaire Cash/Front Money account. You may deposit cash, chips, and TITO tickets to, or transfer funds into, your Solaire Cash/Front Money account at the Solaire Cage Cashier, or through such other funding channels as we may make available from time to time.
4.3 All deposits to and withdrawals from your account are subject to transaction monitoring and AML/CFT/CPF compliance checks, including source of funds ("SOF") verification.
5. CASH-OUT AND WITHDRAWALS
5.1 Daily cash-out transactions are limited to a maximum aggregate amount of Five Hundred Thousand Pesos (PHP 500,000.00) per day, reckoned from 12:00:00 AM to 11:59:59 PM (Philippine Standard Time) on the same day (the "Daily Cash-Out Limit").
5.2 To maintain the integrity and security of all transactions, you will be required to complete the full verification process before initiating any withdrawal. Your withdrawal requests will be honored only once you have completed the entire KYC/CDD process and passed all AML/CFT/CPF and compliance checks. This measure ensures compliance with regulatory standards and safeguards both you and the platform.
5.3 Withdrawal requests will be processed in accordance with the timelines set out in the table below, which sets out (i) each supported payout channel, (ii) its corresponding processing timeframe, and (iii) the maximum amount per transaction:
| Payment Channel | Processing Time | Maximum Amount per Transaction* |
| PesoNet | 1 to 3 banking days | PHP 500,000 |
| InstaPay | Real-time | Up to PHP 50,000 |
| e-Wallet | Real-time | Up to PHP 50,000 |
*Note: All transactions are subject to the Daily Cash-Out Limit set forth in Clause 5.1 of these Terms.
5.4 We reserve the right to review, limit, suspend, or decline any transaction as may be necessary to comply with AML/CFT/CPF laws and other regulatory laws and requirements.
6. PROHIBITION ON THIRD-PARTY PAYMENT METHODS
6.1 To uphold the integrity, security, and regulatory compliance of all financial transactions on Solaire Online, the use of third-party payment methods is strictly prohibited. All deposits and withdrawals must be conducted exclusively through payment accounts (such as bank accounts, debit or credit cards, and e-wallets) registered in the name of the verified account holder. A "Third-Party Payment Method" is any payment account or financial instrument not registered under the name of the verified Member.
6.2 The following are prohibited practices: (a) use of payment accounts that do not match the name of the verified Member; (b) deposits or withdrawals made through third-party-owned bank accounts, e-wallets, or debit or credit cards; and (c) sharing or pooling of funds among multiple users through a single payment method.
6.3 Any transaction identified as originating from or intended for a third party may be cancelled, reversed, or frozen without prior notice. Repeated or deliberate violations may result in account suspension or permanent closure. You may be required to submit proof of ownership of the payment method used; failure to comply may result in transaction delays or account restrictions.
7. GAMES, BETS, AND RESULTS
7.1 Upon log-in, you may view and join the Games available in the Solaire Online lobby, including live dealer table games such as Super Six Baccarat, subject to game and seat availability. Sufficient funds in your Account Balance are required to play.
7.2 The minimum and maximum bet limits set for each Game or table on Solaire Online shall apply.
7.3 Each Game is governed by its applicable game rules as posted on Solaire Online (the "Game Rules"), which form part of these Terms. In case of conflict between these Terms and the applicable Game Rules with respect to the conduct or settlement of a Game, the Game Rules shall prevail.
7.4 If you are disconnected from Solaire Online after successfully placing your bet in any Game, the Game will proceed, and any winnings or losses will be settled based on the outcome of the Game. Any winnings or losses will be automatically credited to or debited from your Account Balance, as the case may be.
7.5 A malfunction, error, or interruption attributable to Solaire Online or a Game voids all affected plays and pays. Bets placed on a Game affected by such a malfunction, error, or interruption (other than a disconnection covered by Clause 7.4) shall be voided, and the corresponding bet amounts shall be returned to your Account Balance.
7.6 Game results validly determined in accordance with the applicable Game Rules are final, without prejudice to your right to raise a complaint or dispute under Clause 17.
7.7 The Games are subject to change, and PAGCOR may suspend or cancel any Game or game program, without prior notice.
7.8 You acknowledge that participating in the Games involves the risk of losing your credits or money, and that gaming outcomes are determined in accordance with the applicable Game Rules.
8. SESSIONS AND LOG-OUT
8.1 You must log out of Solaire Online to effectively end your gaming session. Upon log-out, the credits in your Account Balance shall be returned to your Solaire Cash/Front Money account.
9. ERRONEOUS OR FRAUDULENT CREDITS
9.1 We reserve the right to correct any deposit, credit, or payment applied to your Account Balance in error or through fraud, including those arising from system or human error, overpayment, wrong payment, duplicated payment, misdirected payment or mistake (each, an "Erroneous Credit").
9.2 You shall notify us immediately upon becoming aware of any Erroneous Credit. You shall not withdraw, wager, transfer, or otherwise make use of any amount that you know, or ought reasonably to know, is an Erroneous Credit. Any such use constitutes a breach of these Terms.
9.3 We may, at our sole discretion and without prior notice: (a) debit the amount of the Erroneous Credit from your Account Balance; (b) void any wager placed using an Erroneous Credit and withhold or reverse any winnings derived wholly or partly therefrom; and (c) suspend your Solaire Online account pending investigation. We will notify you of any adjustment as soon as reasonably practicable, except where notification is restricted by applicable law.
9.4 Should your Account Balance be insufficient to cover such adjustment, you expressly agree: (a) to reimburse us immediately upon demand; and (b) that we may set off the shortfall against any subsequent deposit, credit, or winnings in your Solaire Online account, without prejudice to our right to recover the amount through any lawful means, with reasonable costs of recovery for your account.
10. PROHIBITED CONDUCT
10.1 You shall not: (a) use Solaire Online for any unlawful or fraudulent activity, or for any activity in violation of AML/CFT/CPF laws; (b) collude with other players, or use bots, automated play, artificial intelligence tools, or any other software or device designed to influence the outcome of any Game or to gain an unfair advantage; (c) open, maintain, or use more than one Solaire Online account, or use the account of another person, or permit any other person to access or use your account, including any form of proxy play or proxy betting; (d) fund your Solaire Online account using a payment instrument or account not held in your own name, or with funds derived from unlawful activity; (e) provide false, misleading, or incomplete information during registration, verification, or any customer due diligence process; (f) circumvent or attempt to circumvent any geolocation, identity, or age verification control, including through the use of VPNs, proxies, or other location-masking tools; (g) access or use Solaire Online while below the minimum gaming age, or while excluded, self-excluded, or banned from gaming under applicable laws, regulations, or our responsible gaming program; (h) exploit any software error, bug, or malfunction; (i) interfere with, disrupt, reverse engineer, decompile, or attempt to gain unauthorized access to Solaire Online or any related system or network; or (j) use Solaire Online for any commercial purpose.
10.2 Where we determine, on the basis of reasonable evidence, that you have breached Clause 10.1 or any other relevant clause of these Terms, we may: (a) void the affected wagers and withhold or void any winnings derived from the breach; (b) suspend or terminate your Solaire Online account and withhold your Account Balance pending investigation; and (c) report the matter to the relevant regulatory and law enforcement authorities, without prejudice to our other rights and remedies under these Terms and applicable law.
10.3 Where disclosure is prohibited by applicable law, we may take any action under these Terms without disclosing the reason to you.
11. RESPONSIBLE GAMING
11.1 We are committed to responsible gaming. Gaming should be treated as entertainment and not as a source of income. You may avail of the responsible gaming tools that we make available on Solaire Online, and you may apply for self-exclusion, or be subject to exclusion, in accordance with PAGCOR's Responsible Gaming Code of Practice and its responsible gaming and exclusion programs.
11.2 For assistance, or to learn more about responsible gaming and self-exclusion, please contact the Helpdesk (Clause 16) or visit the responsible gaming page on the Solaire Online Website; you may also seek help through PAGCOR's 24/7 National Problem Gambling Helpline by dialing 02-8248-9568; and/or Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc. (“Bridges of Hope”). You can also contact Bridges of Hope by dialing these numbers:
Parañaque: (+63) 7622-0193 | 0917-5098826
New Manila: (+63) 7502-0600 | 0917-3099488
www.bridgesofhope.com.ph
12. AML AND REGULATORY COMPLIANCE
12.1 As a casino operator, BRHI is a covered person under Republic Act No. 9160 (the Anti-Money Laundering Act of 2001), as amended, and its implementing rules and regulations, including the Casino Implementing Rules and Regulations. We may: (a) conduct customer due diligence, including enhanced due diligence, upon registration and on an ongoing basis; (b) require information and supporting documents from you, including source of funds and source of wealth documentation; (c) screen you against applicable sanctions and other designation lists relating to money laundering, terrorism financing, and proliferation financing; and (d) monitor, delay, decline, restrict, freeze, or report transactions, and take such other measures as may be required by applicable AML/CFT/CPF laws, PAGCOR regulations, and the directives of the Anti-Money Laundering Council or other competent authority.
12.2 You shall provide true, accurate, complete, and updated information and documents as we may require for compliance purposes, and you shall promptly notify us of any change in the information you have provided.
12.3 If you fail or refuse to provide the information or documents we require, or if we are otherwise unable to complete or update customer due diligence on you, we may decline your transactions, withhold withdrawals, or suspend or close your Solaire Online account, in each case to the extent required or permitted by applicable laws and regulations.
12.4 We shall not be liable for any loss, damage, or delay arising from any action taken in good faith pursuant to this Clause, and we may take any such action without disclosing the reason to you where disclosure is prohibited by applicable law.
13. SUSPENSION AND TERMINATION
13.1 We may suspend or restrict your access to Solaire Online and your Solaire Online account, without prior notice, pending investigation, where we reasonably suspect that: (a) you have violated these Terms; (b) you have engaged in fraudulent or illegal activity; (c) your account or activity presents money laundering, terrorism financing, proliferation financing, or other regulatory concerns; or (d) suspension is directed or required by management, PAGCOR, the AMLC, or any other competent authority.
13.2 We may terminate your access to Solaire Online and deactivate or close your Solaire Online account, without prior notice, if we determine on reasonable grounds that you have violated these Terms, engaged in fraudulent or illegal activity, acted in a manner that could harm us or any third party, or jeopardized our license to operate our business, or where termination is required by applicable law, regulation, or the directive of a competent authority.
13.3 Upon suspension or termination, your right to use Solaire Online shall immediately cease. Any funds in your Account Balance shall be handled in accordance with applicable law, PAGCOR regulations, and our internal policies. Verified and legitimate winnings and unused deposits shall be returned to you, subject to: (a) completion of any required customer due diligence or investigation; (b) set-off of any amount you owe us under these Terms; and (c) any hold, freeze, or forfeiture required by applicable law, regulation, or the order of a competent authority.
13.4 You may close your Solaire Online account at any time by contacting the Helpdesk. Your remaining Account Balance shall be returned to you subject to Clause 13.3.
13.5 Any provision of these Terms which by its nature should survive termination (including Clauses 9, 10, 12, 17, and 18) shall survive the suspension, termination, or closure of your account.
14. INTELLECTUAL PROPERTY
14.1 All content, features, functions, materials, trademarks, service marks, logos, and any other intellectual property provided in connection with Solaire Online, including software code, graphics, text, and audiovisual materials, and the "Solaire", "Solaire Online", and "Solaire Rewards" names and marks, are owned by BRHI or its licensors.
14.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Solaire Online solely for your personal, non-commercial entertainment purposes. No other right or license is granted to you.
15. DATA PRIVACY
15.1 We respect your data privacy rights. We process personal data in accordance with Republic Act No. 10173 (the Data Privacy Act of 2012), its implementing rules and regulations, and the issuances of the National Privacy Commission. To know how we process your personal data, please read the Solaire Online Privacy Policy, which forms part of these Terms.
15.2 Certain processing of your personal data, including identity verification, customer due diligence, transaction monitoring, and regulatory reporting, is required by law. Such processing is based on our legal obligations and may continue notwithstanding any objection or withdrawal of consent, to the extent permitted by the Data Privacy Act.
16. HELPDESK AND CONTACT
16.1 For any inquiry or concern regarding Solaire Online, you may contact the Helpdesk at 8888-8880, or through such other contact channels as may be posted on the Solaire Online Website.
16.2 We may record and retain your communications with the Helpdesk for quality assurance, security, compliance, and dispute resolution purposes, in accordance with the Solaire Online Privacy Policy.
17. COMPLAINTS AND DISPUTES
17.1 If you have a complaint regarding a Game result, a transaction, or any other aspect of Solaire Online, please raise it with the Helpdesk, providing sufficient details, as soon as practicable after the event giving rise to the complaint. We will investigate and respond in good faith.
17.2 If any controversy, claim, or dispute arises out of or in relation to these Terms or your use of Solaire Online, including any breach, termination, enforcement, interpretation, or validity thereof, the parties shall first attempt in good faith to amicably resolve the matter within thirty (30) days from a party's written notice to the other, specifying in the said notice the nature of the dispute.
17.3 Nothing in these Terms limits your right to elevate any gaming dispute to PAGCOR in accordance with its player dispute resolution processes.
17.4 If the parties are unable to reach a settlement within the thirty (30)-day period under Clause 17.2, and, except for any gaming or gaming-result dispute (which shall be resolved in accordance with Clause 17.3 and PAGCOR's player dispute resolution processes), the dispute shall be submitted to the exclusive jurisdiction of the proper courts of Parañaque City, Metro Manila, Philippines.
17.5 These Terms, and any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
18. LIMITATION OF LIABILITY
18.1 You are responsible for maintaining the confidentiality of your Login Credentials and shall notify us immediately of any suspected unauthorized access to or use of your Solaire Online account. BRHI will not be liable for any losses or damages resulting from misuse of your account, unauthorized access, your negligence, or third-party interference related to your Solaire Online account, absent any direct fault or gross negligence on the part of BRHI.
18.2 To the maximum extent permitted by applicable law, in no event shall BRHI, its affiliates, officers, directors, employees, or agents be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to these Terms or your use of Solaire Online. Our total aggregate liability for any claim arising out of or relating to these Terms or your use of Solaire Online shall be limited to the actual damages or losses incurred by you directly resulting from our fault or negligence.
18.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.
18.4 A malfunction of any Game voids the affected play and pays. Where a Game is interrupted or fails to complete due to a system malfunction or failure, the affected wagers shall be resolved in accordance with the applicable Game Rules, including the refund of stakes where the Game cannot be restored or completed.
19. INDEMNITY
19.1 You agree to indemnify, defend, and hold harmless BRHI and its affiliates, officers, directors, employees, and agents from and against any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or of the rights of a third party; or (c) your use of Solaire Online other than as expressly authorized in these Terms.
20. FORCE MAJEURE
20.1 We shall not be liable for any delay, interruption, or failure in the performance of our obligations under these Terms, in whole or in part, resulting from causes beyond our reasonable control, including acts of God, natural disasters, fires, floods, civil unrest, war, national emergencies, strikes or labor disputes, pandemics, public health emergencies, governmental actions, or failures of telecommunications or internet service providers or of power supply. Upon the occurrence of such an event, we may suspend or cancel the affected services without liability.
21. AMENDMENTS
21.1 We reserve the right to amend, supplement, or replace these Terms at any time, subject to applicable PAGCOR requirements. Amended Terms shall take effect upon posting on the Solaire Online Website or the Solaire Online App, unless a later effective date is stated. For material changes, we will endeavor to provide advance notice through the Solaire Online Website, the Solaire Online App, or the contact details registered to your account.
21.2 Your continued use of Solaire Online after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must stop using Solaire Online, and you may cash out your remaining Account Balance in accordance with these Terms.
22. NOTICES AND ELECTRONIC COMMUNICATIONS
22.1 We may provide notices to you by email, SMS, in-app notification, registered mail, private courier, or posting on the Solaire Online Website. Notices shall be deemed given and effective upon transmission or posting.
22.2 You agree to keep your contact information up to date and to promptly notify us of any changes thereto.
22.3 You consent to transacting with us electronically. You agree that the electronic records of your transactions on Solaire Online, as generated and maintained by our systems, may be used as evidence of such transactions in accordance with Republic Act No. 8792 (the Electronic Commerce Act of 2000) and the Rules on Electronic Evidence.
23. GOVERNING LAW
23.1 The laws of the Philippines govern all matters arising out of or relating to the use of Solaire Online and these Terms, including, without limitation, their validity, interpretation, construction, performance, and enforcement.
24. GENERAL PROVISIONS
24.1 Entire Agreement. These Terms, together with the Solaire Online Privacy Policy, the applicable Game Rules, and the terms of any promotion in which you participate, constitute the entire agreement between you and BRHI regarding your use of Solaire Online and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.
24.2 Promotions. Your participation in any promotion, bonus, or reward offered on Solaire Online is subject to the applicable promotion terms, which are incorporated into these Terms by reference. If you do not agree with the applicable promotion terms, you must not participate in the promotion.
24.3 Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be struck, and the remaining provisions shall remain in full force and effect.
24.4 No Waiver. Our failure or delay in enforcing any provision of these Terms shall not operate as a waiver of that provision or of any other provision.
24.5 Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them. We may assign these Terms to any affiliate or successor of BRHI, subject to applicable PAGCOR requirements.
24.6 Survival. Provisions which by their nature are intended to survive termination, including Clauses 9, 13.3, 14, 15, 17, 18, 19, 23, and this Clause 24, shall survive any termination of these Terms or closure of your account.
24.7 Language. These Terms may be made available in English, Filipino, Korean, Chinese, or other languages. In case of any inconsistency between the English version and any other language version of these Terms, the English version shall prevail.
